To better understand Metallica's approach to offering an anodizing service to its customers, we will ask a few questions to the specialists who developed and implemented the service.

Mr. Sébastien Villard (former sales manager in the field of anodizing)

Why did you choose to develop an anodizing service within Metallica?

- In the current market situation in Switzerland, we realized that very few alternatives were offered to our customers. With the knowledge and skills in terms of logistics and anodizing, which exist at metallica, we had the possibility to offer a reliable and first choice solution. So why not offer it to our customers?

What goals have you set for yourself in order to satisfy your customers' demands?

-The idea is to make people's lives easier and save them time and hassle. For example: we have chosen to practice an "all-inclusive"pricing policy with the costs of transport, packaging, removal of protections etc., included.

Another important point is the speed of response and follow-up. That's why we have trained specialized staff, in order to respond quickly to requests and to ensure a professional follow-up of the business.

Have you taken any special measures to ensure quality and service?

-First of all, we carried out many months of testing before finding a standard that matched the quality and certifications we required.

Then, we proceeded to a test period on different types of business in order to perfect the logistic "machine" we had set up.

And finally, we can count on an experienced quality department that has long mastered the problems associated with the marketing of aluminum and its treatments.

Mr. Marc Freund (former production manager in the field of anodizing)

What experience do you have in the follow-up of anodizing business ?

-I was in charge of the follow-up of the business in an anodizing production workshop for several years. Prioritizing and optimizing the different flows was essential for quality and meeting deadlines.

I was confronted with all kinds of problems that can be encountered in the anodic oxidation of aluminum, including the various types of alloys, the multitude of possible colors and the structure of the materials and their surfaces.

What advice would you give your customers before ordering anodizing?

-Every anodizing bath is different, every batch of material, every alloy, every finish as well. So the best advice I can give is to give us samples to anodize to define the "color" of the project. Usually 8 pieces, so that each party, including the end customer, keeps two. They will be the allowable range 1 light/1 dark and the color delivered will have to be within that range.

No case is simple. The best thing to do is to contact Metallica, where someone will be able to advise you from the start of the project so that everything goes perfectly.